Shipping
International & Expedited Shipping is available depending upon where you are located in the world. Please refer to individual listings of specific product(s) you are purchasing for further clarification - Our delivery & shipping time depends on where you have purchased our product. International rates may apply**Please refer to guidelines listed on respective product listing(s).
To return your product, you should get in contact with us first. *UPON CONFIRMATION, we will provide you with a returns address closest to you location/country of residence (Depending on where you are in the world).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
OUR PROMISE
We're confident that you'll love our products as much as we enjoy making them, but we understand things happen from time to time, which is why we offer a 30 day no-hassle money back guarantee if we fail to meet your expectations.
If you're not completely satisfied with your purchase, drop us a line and we will refund your money no questions asked! Your complete satisfaction is our top priority.
SUPPORT@MEDISENTIAL.COM
COMMUNITY
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727 Collins Street, Collins Square Tower Five, Level 23 Melbourne VIC 3008
We are committed to providing our customers consistent and safe products, through good manufacturing practices and by promoting quality awareness. We source and design our products carefully and employ comprehensive safety standards to ensure unmatched quality and value.